Question 1

Can I still go if I can't swim?

Accepted Answer

Absolutely! The ocean can be a scary place, especially for first time swimmers - However, our crew is well trained for any types of swimmers - even the first timers!  We recommend trying our Hanauma Bay Snorkel Lessons to start. In this lesson you will learn to snorkel/swim and feel comfortable in the ocean. We would love for you to experience the marine life underneath. We have different types of flotation devices that can help you stay afloat (including life vests, floatation belts and paddle boards). We also offer tickets for ride a long passengers if you would like to just cruise and soak up the sun from the safety of our boat.

Question 2

Where can I park?

Accepted Answer

There is a parking lot at each entrance in Kewalo Basin Harbor (2 total) - on the west and east side. It is between $1-$3 per hour. Please see the map bellow:

Question 3

Can infant attend?

Accepted Answer

Yes, they can. We recommend brining a car seat as the boat is very similar to a car ride. Please note, they will need to be added to your reservation as We have limited capacity by U.S. Coast Guard.

Question 4

What is the age limit?

Accepted Answer

We do not have an age limit. Our crew will help those who need extra help and  provide life vests and other flotation devices that can make you feel more comfortable. We allow infants as well as long as they are in a car seat or carrier. Please note, infants need to be added in your reservation.

Question 5

What if it's Raining?

Accepted Answer

Hawaiian weather might be unpredictable at times, We do operate during rain. However, if the ocean conditions are unsafe, our crew will call you and reschedule your tour.

Question 6

Can I attend Waikiki Snorkel Tour and Whale Watching Tour on the same day/back to back?

Accepted Answer

Yes! Our tours take place on the same vessel so you can attend both back to back!

Question 7

How Do I make a reservation with a Voucher?

Accepted Answer

You can click on option "Gift Voucher" when clicking "Book Now" on our home page, or you can click on this button to complete a reservation:

Question 8

Is there bathroom on board?

Accepted Answer

Yes, our vessels have smaller toilets called marine head with a small sink.

Question 9

Am I allowed to bring my own snorkel mask/fins?

Accepted Answer

We do provide all snorkel gear on our snorkeling trips. If you chose to wear your own mask/fins, you are welcome to bring them with you! However, We do NOT allow Full Face Snorkeling Masks aboard our vessels due to safety concerns. Mahalo for understanding!

Question 10

What is the cancellation policy?

Accepted Answer

We will send you a full refund if you cancel up to 48 Hours before your tour date. If you are unable to cancel 48 hours before, We can reschedule your booking to a different date with a rescheduling fee.

Question 11

Where are you located?

Accepted Answer

The Check-in takes place in our office at 1085 Ala Moana Blvd. #104, Honolulu, HI 96814.

Question 12

Are there any limitation for pregnant women to attend?

Accepted Answer

No, We allow everyone to attend our tour! Our tour is similar to a car ride, if you feel comfortable swimming you can snorkel as well!

FREQUENTLY ASKED QUESTIONS